EXISTING PRACTICES

HOW WE GUIDE YOU

Good prognosis has invested heavily in a world class, hosted server which allows secure access from anywhere in the world. We take care of backups, system administration and security.

By analysing the existing patient processes, we can advise on ways of making the patient experience is improved, and the required information is collected accurately and efficiently.

As one of the leaders in our field, we will ensure that medical aid claims are processed quickly and efficiently to ensure rapid payment. We constantly track the claims, and follow up on payment delays, or short payments by the medical aids. Integral to the process is checking if there are outstanding items delating payment such as authorisations, motivations, etc.

In cases of patient liable fees, our team of call centre agents act as a member of your team and contact the person responsible for outstanding fees to make payment arrangements. In the rare case where no payments are forthcoming, we will prepare the information for handover to an attorney for action.

Understanding the financial health of your practice is paramount, and, we have developed a portal which allows you to view the financial performance of your practice. Additionally, we provide you with a range of emailed reports for you to view in your own time.


MORE SERVICES INCLUDE:

• Data capture
• Claims management
• Soft debt collection
• Management reports (dashboard, ages, etc)
• Practice advisory services (networks, patient management, etc)
• Software hosting (backups, comms, anti-intrusion, anti-virus)
• Training
• Data analytics
• Business case/plans
• Contracts (locum, partnership, NDA, MOU, etc)